Q1: Are you a factory or manufacturer? We are a Chinese origin factory and can accept orders of any model or specification.
Q2: What is the after-sales warranty policy for the product?
For products shipped from our factory that are not damaged due to human factors, they can be exchanged within 3 months and returned within 6 months. If the problem is not resolved within 1 year, we will provide corresponding compensation to the customer.
Q3: What is the minimum order quantity for the factory?
Accessories are generally available in full containers or starting from 10 cubic meters, and customized products should not be less than the volume of a standard 20/40/45 foot container.
Q4: How long is our production leading time?
Within 30days upon receive deposit in normal season, and around 40 days in our busy time . (Also Depends on the number of products and the complexity of the process.)
Q5: Where is your factory located? Can we do customized design?
Our factory is located in Raoyang High tech Development Zone, Hengshui, China. We provide OEM and ODM services, and you can show us your design drawings and solution content.
Q6: Transportation mode?
A:Loading Port: Mainly loaded at Tianjin Port in China or Qingdao Port in Shandong Province.
B:Transportation service: sea freight.
Due to the heavy weight and irregular size of the finished product packaging, it is not possible to deliver the furniture to your location by air freight/express delivery. Sea freight is the only delivery method.
Q7: What can I do if the item damaged during transportation?
Our customer service staffs will help you with any questions or concerns. Under any circumstance, we will take well packed products pictures before shipping. So if any damage on products,please take pictures for us.
Q8:Why did I choose your Chenchao company?
There are three advantages to choosing to cooperate with us:
1. Chenchao Company has a strong research team, which can better facilitate the complete implementation of the project;
2. Chenchao Company has strong production and warehousing capabilities and accepts customized products of any specification;
3. Chenchao Company has a better reputation and after-sales service, with successful experience and numerous solutions in delivery, pre-sales support, drawing design, greenhouse soil, and park operation.
Q9:Does the company accept cash on delivery and letter of credit transactions?
At present, the company only accepts two methods of settlement: factory delivery settlement and domestic port settlement.
Q10:What products and services does your company offer?
Our factory has been committed to the research and implementation of integrated products for greenhouse agriculture, including
Greenhouse fences, seedbeds,
Seedling trays,
planting troughs, picking trucks, energy-saving irrigation systems, planting lamps, integrated water and fertilizer machines and other agricultural facilities.
We also provide intelligent agricultural integrated solutions that combine modern and efficient greenhouse planting, ensuring high economic means such as stable production, pest resistance, energy conservation, and controllability.
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